Redmond & Company

Privacy Policy

Effective Date: January 23, 2026

Introduction

At Redmond & Company (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services, in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.

By using our website, you consent to the data practices described in this policy.

Information We Collect

We collect information in two ways: information you provide to us directly and information we collect automatically through technology.

A. Personal Information You Provide We may collect personal information when you fill out forms on our website (powered by Stiki CRM), book a consultation, or subscribe to our communications. This may include:

  • Name and job title
  • Business name
  • Contact information (email address, phone number, mailing address)
  • Financial or business details provided during inquiries

 

B. Information Collected Automatically When you visit our website, we may automatically collect certain technical information using cookies and tracking technologies. This includes:

  • IP address and browser type
  • Device information
  • Pages visited and time spent on the site
  • Referral sources (how you found us)

How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To respond to your inquiries, schedule meetings, and provide accounting services.
  • Communication: To send you newsletters, tax updates, or information about our services (you may opt out at any time).
  • Website Improvement: To analyze how users interact with our site and improve functionality.
  • Marketing & Retargeting: To display relevant advertisements to you on third-party platforms

Third-Party Tools & Data Processing

We utilize trusted third-party service providers to facilitate our operations. We ensure these providers maintain high standards of data security; however, data processed by these third parties may be stored on servers located outside of Canada (e.g., in the United States) and may be subject to the laws of those jurisdictions.

Key Third-Party Processors Include:

  • Stiki CRM (HighLevel): We use Stiki CRM to manage client relationships, host web forms, and store contact data.
  • Google Analytics: We use this tool to understand website traffic and usage patterns.
  • Meta (Facebook) Pixel: This allows us to track conversion events and serve targeted ads on Facebook and Instagram based on your interaction with our website.
  • LinkedIn Insight Tag: This allows us to track conversions and serve targeted ads to professionals on LinkedIn.

Cookies and Tracking Technologies

Our website uses “cookies” (small data files stored on your device) to enhance your experience and for marketing purposes.

  • Essential Cookies: Necessary for the website to function (e.g., security tokens).
  • Analytics Cookies: Provided by Google Analytics to help us understand site performance.
  • Marketing Cookies: Provided by Meta and LinkedIn. These cookies track your browsing activity across the web to allow us to show you ads that are relevant to your business interests.


Managing Your Preferences: You can choose to disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website. You can also opt out of targeted advertising through the Digital Advertising Alliance of Canada.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes the use of SSL encryption (Secure Socket Layer) for data transmission.

Your Rights

Under Canadian privacy laws, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request corrections to any inaccurate or incomplete information.
  • Withdraw Consent: Withdraw your consent for the collection or use of your information at any time (subject to legal or contractual restrictions).


To exercise these rights, please contact our Privacy Officer using the details below.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

Redmond & Company Attn:
Privacy Officer Address: 10 Bronte Street South, Suite 302, Milton, ON L9T 9M2
Email: info@redmondcompany.ca
Phone: (905) 878-0558